Professional etiquette advice for the U.S. workplace. "To make a pleasant and friendly impression is not only good manners but equally good business." -Emily Post, 1922
Wednesday, June 8, 2011
Conference Call Etiquette - Ask the Right Questions, but Not Any Question
When you are on a conference call, intelligent questions help to clarify the discussion. Remember, though, to keep your questions on-point and related to the reason for the call. Usually, the call's leader will have sent out an agenda ahead of time, so that everyone is on the same page insofar as the topic is concerned. If you ask a question that is unrelated to the group's agenda on that call, the rest of the audience tends to "tune out" and the call becomes less effective. Be mindful of the others' time on the call, and if you have a question that you think diverges from the call's agenda, take it off line. That is to say, feel free to contact the call's leader after the call.
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