Mom was Right: Hay Is for Horses . . .

There are certain life lessons that continue to ring true in my ear, especially in the workplace.  Sitting up straight, saying "please" and "thank you," arriving on time, you get the picture.  Another one of these gems that I try to remember is to avoid using the word "hey" in my introductions to people.  Though I unfortunately seem to break this rule when I am speaking almost every day, it is especially important to avoid using the word "hey" in an introduction to a work-related email.  It creates an informal tone to the rest of your email and tells the person to whom you have addressed the email that you think of him or her on a less-than professional level.  It is not always easy to do this when talking to someone in person, but when you are writing an email, you have the added benefit of being able to re-read your work before sending.

5 Ways to Succeed at Your Summer Job

1.  Be on time.  Read: show up ten  minutes early.  Try to avoid a perfect record of showing up at 8:50 a.m. for the first two weeks, and then at 9:10 a.m. thereafter.  Also, if you are out late at a work event, you are still expected to be at work on time the next morning.

2.  Dress the part.  Take a look at what your supervisors wear and model your attire after them.  If you work in a Business Casual environment, and your boss wears a suit and tie everyday because s/he meets with clients frequently, then you might want to look to the associates in the office for reference.  If you are a woman and your manager is a woman, you should feel free to model the amount of makeup you wear by the example she sets.

3.  Do not be afraid to ask questions.  If you are not completely sure about an assignment, or get stuck on a part of it, feel free to ask for help.  Do not let the problem get too far away from you; this will make the problem worse.  If you try to figure the problem out yourself, but you are still confused, ask someone for assistance.  This is not a failure to "get it," but rather, a more efficient use of time.

4.  Remember that you are building your network.  You already know that you will need to make a good impression.  More specifically, the people you meet this summer will form or continue to form the basis for your professional network.  You will hopefully have this network for your entire professional career.  You may work on an assignment that you will use as a writing sample for future job applications.  Keep these thoughts in mind every time you hand in an assignment, update your Facebook status, go out for drinks with your colleagues, send an email, reply to an email, etc. Make sure everything you hand in is your very best work.  Make sure to proofread everything -- this includes email.  Double check dates, the spelling of names, and grammar.  

5.  We all love Facebook, but resist the temptation to read it all day.  I had a former boss who used to say to me, "the squeaky wheel gets the grease" when I asked her for more work when my billable hour goal for the month was in jeopardy.  If you are finished with an assignment and have nothing else to do, do not sit on your hands or search Facebook all day.  Go out and ask for more work.  This way, you are taking initiative, accumulating quality assignments and even better work habits.  Hopefully, you will keep these habits with you when the summer comes to an end.

Flip Flops are for Lifeguards: Proper Summer Work Attire

Ah, the summertime.  We have traded in our warm boots for flip flops for that commute to work -- a good practice to keep our nice shoes in top shape.  However, once you get to the office, be sure to stash those flops out of sight.  Resist the temptation to let your flops linger on your feet for "just a few minutes" while you get settled; those few minutes might turn into the whole morning.  Do not get too comfortable because of the nice weather or because of an upcoming holiday.  Also, do not decide that it is okay because your boss is not in the office -- your colleagues are, and your professional attire still matters.  Whether you are a summer associate, an intern, an attorney, or otherwise generally work in an office, you should not be wearing flip flops.  After all, why else have you gone to all the trouble to keep your work shoes looking so nice!?

LinkedIn or LockedOut?

Q: Someone wants to connect with me on LinkedIn, but I don't really want to answer them.  What can I do?

A: Choosing to ignore someone on LinkedIn is similar to ignoring someone's email when he or she reaches out to network with you.  This happens all of the time, but it doesn't mean it's right.  The sender of the LinkedIn message or request to connect will be left wondering if you are purposefully ignoring him/her, or if you simply did not receive the message. Either way, the sender is left with an uncomfortable feeling.  The best course of action here is to answer the person sending you the request or message.  If you do not have time to fully engage in lengthy dialog with the sender, then you can choose not to, but at the very least you should answer their correspondence in as timely a manner as you would like to be answered.

Expecting Colleagues - Don't Let a Baby Bump Trip You Up

Q: A colleague of mine recently told me she is expecting a baby soon.  How do I congratulate her without sounding awkward?

A:  Simply say, "[C]ongratulations on your news" or, "[T]hat is wonderful news.  Congratulations."  This way, you can genuinely let your colleague know that you are happy for her without having to get into any of the details that might not be appropriate. 

Conference Call Etiquette - Ask the Right Questions, but Not Any Question

When you are on a conference call, intelligent questions help to clarify the discussion.  Remember, though, to keep your questions on-point and related to the reason for the call.  Usually, the call's leader will have sent out an agenda ahead of time, so that everyone is on the same page insofar as the topic is concerned.  If you ask a question that is unrelated to the group's agenda on that call, the rest of the audience tends to "tune out" and the call becomes less effective. Be mindful of the others' time on the call, and if you have a question that you think diverges from the call's agenda, take it off line.  That is to say, feel free to contact the call's leader after the call.

Save Face in Cyberspace -- Apologize if You are Late to Retun an Email

Q: I have taken a long time to get back to someone via email, but I am really busy right now, so the person should understand, right?  If I apologize, I feel as though it will take away from my position of power.  What should I do?

A:  It is always polite to quickly apologize for the delay in your response if it has taken you longer than usual to respond to an email.  Do this at the outset of your reply email.  This way, you "own up" to taking your time, whatever the reason.  If it is appropriate, you can briefly state the reason for your delay.